Archive for June, 2010

Wednesday, June 30th, 2010

Destination Tanzania (part 2)

The country of Tanzania boasts of more land devoted to natural parks and game reserves than any other wildlife destination in the world. Tanzania’s wildlife collection truly is breathtaking. The Ngorongoro Crater, for example, is a collapsed volcano that is filled with zebras, wildebeest, lions, hippopotamus and other animals. For details on Tanzania’s national parks, visit http://www.tanzaniaparks.com/, the official national parks website.

Touring 

Tours in Tanzania should be arranged in advanced through reputable agencies as there have been an increased number of assaults related to people posing as tour guides. The Tanzanian tourist board’s website is http://tanzaniatouristboard.com/ and it contains a list of licensed safari and tour operators.

Travelers to the island of Zanzibar, especially women, are encouraged to dress modestly as this is a predominantly traditional Muslim area.

Money Issues

Credit Cards are not widely accepted in Tanzania, and there are concerns about credit card fraud in some places that do take them. It is advised to only use credit cards at reputable hotels and then cash for other transactions. Travelers’ checks can be difficult to utilize and may require users to show their original purchase receipt. If you are exchanging U.S. notes for national currency, make sure that the notes are newer bills in good condition. Many banks and exchange offices will not take U.S. currency printed earlier than 2001.

Photography

Photography of military installations is not allowed in Tanzania. In addition, travelers have been detained and cameras confiscated for taking pictures of hospitals, schools, bridges and airports.

Health Issues

Medical facilities are limited and medicine is often in short supply, even in the major city of Dar es Salaam. Serious medical or dental issues are often better handled in Nairobi or South Africa, which have better facilities.

Cholera is prevalent in different parts of Tanzania and malaria is endemic. Visitors should talk to their doctors in advance of travel and carry malaria suppressants with them. Malaria affects all of Tanzania with an altitude under 5,906 feet. According to the U.S. Centers for Disease Control, chloroquine is not an effective antimalarial drug in Tanzania and should not be taken to prevent malaria there. 

The CDC recommends yellow fever vaccination for all travelers to Tanzania. Typhoid vaccination is also recommended, especially if you will be staying in a small city or in rural areas. Adults who have not had the polio booster should also consider getting this as well. The CDC advises against swimming in fresh water unless it is a well chlorinated swimming pool. It also encourages travelers to protect themselves from insect bites.

The CDC website for Tanzania is http://wwwnc.cdc.gov/travel/destinations/tanzania.aspx.

Getting There 

Ministry Travel offers special rates to Tanzania on KLM, Kenya Airways and British Airways. For a no-obligation quote, visit http://www.ministrytravel.com/contact/quote-request.shtml.

Monday, June 28th, 2010

Destination Tanzania

With one of the richest collection of wildlife in the world, the East African country of Tanzania has a thriving tourist industry and a stable government. Tanzania has a population of 43 million and 80% of the workforce is engaged in agriculture. Life expectancy is 54 years, and the vast majority of Tanzanians live in rural areas.

Entry Requirements

Tourist visas can be obtained by U.S. citizens upon arrival in Tanzania, but it is recommended to secure it in advance to avoid long lines. Travelers doing volunteer work cannot use a tourist visa, and this is strictly enforced by the government. Regardless of the type of visa that is obtained, passports need to be valid for six months beyond the visa date.

Visit the Tanzanian U.S. embassy website at http://www.tanzaniaembassy-us.org/ for additional information on visas. Travelers in Tanzania should carry copies of their passports with them at all times.

Travel Within Tanzania

Tanzania offers a variety of transportation options both for long and short trips throughout the country. When riding on buses or other public transport, however, travelers should never accept food or drink from strangers. There have been reports of Americans being drugged by accepting these items.

Also, the quality of transportation equipment varies greatly, so travelers should be careful not to use buses and other vehicles that are in obvious disrepair. The U.S. State Department recommends using taxis for in-town transportation and avoiding the micro-buses which are often overcrowded and poorly maintained. The micro-buses are also common places for petty thefts.

During the rainy season of late March to mid-June, many roads throughout Tanzania are only passable by four wheel drive vehicles.

Safety

Although most visitors to Tanzania do not have any problems, crime is on the rise and is becoming increasingly more violent. Petty theft, pick pocketing and purse snatching are special concerns in tourist areas like Arusha and in Dar es Salaam, Tanzania’s major city. Dar es Salaam is also seeing an increase in muggings and attacks on vehicles. Cameras are highly coveted by thieves throughout the country, so travelers are encouraged to pay close attention to their equipment.

Two particular areas of safety concern are the Tourè Drive on Msasani Peninsula in Dar es Salaam, which is a beach road leading from the Sea Coast Hotel, and in Arusha on the far side of the Themi River. Tourè  Drive sees frequent muggings and thefts from cars, even during the day. It is advised to avoid it, both on foot and by car.

It is recommended that the far side of the Arusha’s Themi River be avoided at all times by foot. Carjackings are also a concern when driving in and around Arusha and visitors are encouraged to drive with their doors locked and windows up.

We’ll continue our look at Tanzania in our next blog as we examine tourism, money issues and health concerns.

Friday, June 25th, 2010

Destination Ethiopia (Part 2)

A culturally rich and diverse country, Ethiopia is also an archaeologically important nation with claims of being home to the earliest known humans. Our last blog examined entry requirements and security issues for this African nation. Today we will look at money, photography, health and travel issues.

Money

Travelers can carry $3,000 in foreign currency in and out of Ethiopia with proper evidence of its source. Only 200 Ethiopian Birr can be carried out of the country.

Credit cards are not accepted at most hotels, restaurants or shops, so most likely you will need to exchange your currency and use Ethiopian cash for any transactions. It is best to use newer currency as some banks and exchange centers have refused to take 1996 series U.S. currency.

Be sure to keep your receipt when exchanging money as it will be required to convert unused Ethiopian currency back to the original foreign currency. Also, only use legally authorized outlets to exchange your funds. Penalties for not using legal outlets range from fines to imprisonment.

Photography

Ethiopia strictly prohibits photographing military installations, police/military personnel, industrial facilities, government buildings, airports, bridges, dams and roads.

Health

Health facilities are limited in Addis Ababa and almost non-existent outside of the city. Serious illness or injuries will require medical evacuation (“medevac”) out of the country, so traveler’s insurance that covers such is highly recommended. Medevac from Ethiopia can cost in excess of $40,000. 

The U.S. Centers for Disease Control recommends travelers to Ethiopia have yellow fever, hepatitis A, and typhoid vaccinations. A booster dose of polio vaccine for adults who have never had the booster is also recommended. If you are traveling in western Ethiopia between December and June, the CDC also recommends a meningitis vaccination.

Malaria is prevalent in Ethiopia in all areas with an altitude under 8,202 feet except in Addis Ababa. Chloroquine is not an effective antimalarial drug in Ethiopia. Proper precautions to protect against mosquito bites should be taken.

Swimming in any lakes, rivers or still bodies of water should be avoided as most bodies of water have been found to contain parasites. Travelers should also be aware that much of Ethiopia is at higher elevations. Addis Ababa, for example, ranges from 7,000 to 8,500 feet which may pose a problem with people with breathing difficulties.

For additional health information on Ethiopia, visit http://wwwnc.cdc.gov/travel/destinations/ethiopia.aspx.

Getting There

Ministry Travel offers special rates on Ethiopian Airlines, Kenya Airways, KLM Airlines, and Lufthansa which all serve Addis Ababa. Ask your Ministry Travel agent for details or submit a no-obligation quote request at http://www.ministrytravel.com/contact/quote-request.shtml.

Wednesday, June 23rd, 2010

Destination Ethiopia

Ethiopia is the oldest independent country in Africa and one of the oldest in the world. A developing country in east Africa, it has an estimated population of 80 million. The capital is Addis Ababa with a population of 5 million. Eighty percent of the workforce is engaged in agriculture, the rest in industry and commerce.

Ethiopia is a land of contrasts and extremes. Its terrain includes high plateau, mountains and dry lowland plains. The jagged Simien Mountains are a UNESCO World Heritage Site. It also has some of the lowest places on the African continent. The Ethiopian Ministry of Tourism website is http://tourismethiopia.org/.

Entry Requirements

While the Ethiopian government does issue tourists visas upon arrival at the international airport in Addis Ababa, it is strongly recommended that you obtain an Ethiopian visa prior to traveling. There has been confusion at the airport, with some U.S. citizens delayed and others not given visas. Additional information on obtaining a visa can be found on the Ethiopian Washington D.C. Embassy website at http://www.ethiopianembassy.org/visiting/visiting_overview.shtml

Security

Ethiopia is currently in the midst of a national election, which will end on July 1. If you are traveling during this time, the U.S. Embassy in Ethiopia advises avoiding political rallies, demonstrations, and crowds of any kind as these can quickly turn violent.

Most of Ethiopia is considered stable. There are, however, places that are best to avoid. Travelers should also be extremely cautious of the border areas with Eritrea, Somalia, Kenya and Sudan as well as when traveling to any remote areas of the country. The Eritrea boarder has been in dispute for years and is currently a militarized zone. Land mines as well as military clashes within 30 miles of the Eritrea boarder make this an especially dangerous area.

There is also a warning against any travel in Ethiopia’s Somali region as it is an area where armed insurgents operate.

It is also best to avoid public gatherings and public transportation. Also, be aware of unattended baggage or packages left anywhere, but especially in mini-buses and taxis. Rail travel in Ethiopia is discouraged due to security concerns.

Pick-pocketing and similar petty crimes are common in Addis Ababa. It is always a good idea to limit the amount of cash you carry and to leave valuables such as jewelry and passports in hotel safes.

We’ll continue our look at Ethiopia with our next blog, as we explore money, health and other issues, as well as how you can save money on your airfare.

Monday, June 21st, 2010

Destination Uganda

Uganda is a land-locked country in the heart of Sub-Saharan Africa, with a population of nearly 31 million and a life expectancy of 51 years.  It has had a difficult political past, but currently is enjoying relative stability under a republic government. Uganda has two rainy seasons which fall around April and November. Although there are nearly 30 different languages spoken there, English is the official language and is spoken by most people.

Entry

Uganda requires a passport valid for six months beyond the date of entry. They also require U.S. citizens to have a visa, evidence of a yellow fever vaccination, and a polio vaccination for children under five. For visa applications and details visit the Ugandan Embassy’s website at http://www.ugandaembassy.com/. The Uganda Tourism Board’s site http://www.visituganda.com has travel tips, cultural details, and information on safari companies (including fraudulent ones).

Safety

Visitors to Uganda are encouraged to exercise caution when traveling alone or at night. Women traveling alone are particularly susceptible to crime. Pick pocketing, purse snatching and thefts from hotels and vehicles are common. Traveling outside of cities after dark is discouraged.

Also discouraged is the use of “boda boda,” the motorcycle taxis that are common means of public transportation. The U.S. State Department, for example, advises its personnel to not use them during the day and forbids their use after dark.

It is advised not to accept food or drink offered from a stranger, even a child, as such food may contain narcotics that are used to incapacitate the person so they can be robbed.

Money

If you plan to exchange currency in Uganda, it is best to bring newer $100 U.S. notes. U.S. notes in $20 and $50 are exchanged at a lower rate than $100 ones. Also, it is difficult to exchange any U.S. currency printed earlier than the year 2000. Travelers cannot count on using ATMs to withdrawal national currency. While there are ATMs available in Uganda, very few work with overseas accounts.

Photos

While you certainly will want to take lots of pictures in Uganda, there are some photos you need to avoid taking. Photographing military or police facilities, as well as their personnel, is prohibited. Tourists have also been detained for taking pictures of the Entebbe Airport and the Owen Falls Dam, even though there are no signs prohibiting photos.

Health

Malaria is prevalent and Chloroquine, according to the U.S. Centers for Disease Control, is not an effective antimalarial drug in Uganda. Yellow Fever is also a concern, and the CDC recommends vaccination for all travelers to Uganda nine months old and older. And as noted earlier, it is required by the Ugandan government for entry. Polio is also a concern, and the CDC recommends vaccinations for adults who have not had the booster dose. In addition, Typhoid and Hepatitis A vaccines are recommended.

Medical facilities, even in the capital, are limited and not equipped to handle most emergencies, especially those requiring surgery. Travel insurance that includes emergency medical evacuation is encouraged.

For detailed health information on Uganda visit http://wwwnc.cdc.gov/travel/destinations/uganda.aspx.

Getting There

Ministry Travel offers special discounted airfares for missionary and humanitarian groups traveling to Uganda. Request a free, no-obligation airfare quote by visiting http://www.ministrytravel.com/contact/quote-request.shtml.

Friday, June 18th, 2010

Destination Zambia

Located in southern Africa, the developing nation of Zambia is a frequent destination for volunteer mission and humanitarian teams. With an estimated population of 12.9 million, Zambia has a life expectancy rate under 39 years. Seventy-five percent of the workforce is engaged in agriculture. It is also one of the poorest countries in the world with a per capital annual income of $1,500.

Recent immigration changes require that visitors coming to do volunteer work hold a business visa rather than a tourist visa. Business visas require a letter of invitation from the Zambian organization that is sponsoring the volunteers. U.S. citizens who engage in volunteer activities on our tourist visa are subject to fines and removal. For visa applications and additional information, visit the Zambian Embassy website at http://www.zambiaembassy.org/visa.html.

The Zambian government requires that you have at least two blank visa pages in your passport. Passports also must be valid for at least six months after the intended date of departure. Visitors are required to carry their original or certified copy of their passport and immigration permit at all times. Certified copies must be obtained from the immigration office that issued the permit. 

Travelers to Zambia should note that certain over the counter medicines containing diphenhydramine, like Benadryl, are not allowed to be brought into the country. This is considered a controlled substance and U.S. citizens have been fined and jailed for possessing it. The U.S. State Department recommends leaving all over the counter medicines at home. Prescription medicines should be in their original bottles and properly labeled. Bringing the actual doctor’s prescription is also recommended. 

Malaria is endemic in Zambia, so proper precautions are recommended for travelers. For additional health information, visit http://wwwnc.cdc.gov/travel/destinations/zambia.aspx.

Ministry Travel offers special discounted airfares for missionary and humanitarian groups traveling to Zambia. Request a free, no-obligation airfare quote by visiting http://www.ministrytravel.com/contact/quote-request.shtml.

Wednesday, June 16th, 2010

Prepared For Anything: Volcanoes, Airline Strikes and Other Travel Interruptions

Half way through your trip home you hear news that the airline you are flying has gone on strike. Now you’re stuck in an airport with your team. What do you do? If you had taken out travel insurance then your hotel expenses, meals and some miscellaneous expenses would all be covered.

What if a volcano erupts and impacts your trip? Travel insurance can cover that as well.

While some may consider travel insurance a luxury item, savvy travelers know the importance of being protected. In fact, many international missions and relief agencies require their staff to carry insurance any time they leave the country. The risks of not having insurance are too great, especially when you are traveling with a team.

Good insurance includes medical assistance with 24-7 access to doctors who can advise you in case of an illness or injury. It will also provide emergency medical evacuation and other services that could easy cost tens of thousands of dollars without insurance.

Beyond the tangible benefits, there are a lot of intangibles. In fact, providing insurance for your short term teams is an effective marketing tool. With global terrorism and natural disasters like earthquakes and volcanoes, many people are leery of international travel. Others are concerned about getting sick abroad. Knowing that their trip includes comprehensive travel and medical insurance often gives them the peace of mind they need to join your team.

Terrorism coverage is now included in many policies, covering cancellation costs should an act of terrorism occur in a city you are flying to or through. If you are delayed from volcanic ash, insurance can be a financial life-saver. During the ash-caused flight interruptions in Europe this spring, for example, we had some clients delayed 12 days. That was 12 days of unexpected expenses for lodging and meals!

Here are some tips when you do take out insurance. First, read over your policy to make sure you thoroughly understand it. Second, make sure all your team members have the policy number and travel assistance phone numbers, as well as an outline of coverage. Finally, contact the company immediately for guidance should your trip be delayed, cancelled or if your bags are lost or stolen.

For more information about travel insurance, as well as answers to frequently asked questions, check out the insurance page on our website at http://www.ministrytravel.com/travel-services/missionary-travel-insurance.shtml.

By securing travel insurance when you make your flight arrangements, you may save yourself or your organization a lot of headaches down the road.

Monday, June 14th, 2010

The Rookie Mission Team Member

On the table in front of you are two passports. The one on the left is creased, well worn, with lots of stamps inside. The other looks brand new, with just one stamp in it. The one on the left is yours—a telltale sign of a veteran mission trip leader. The one on the right belongs to that team member making her very first trip. Not only is her passport new, but everything is new to her. What can you do to help her have an outstanding experience? Here are a few tips to make the rookie’s trip smoother and more enjoyable.

First, divide pre-trip training information into three categories: Must Know, Should Know, and Good to Know. Rookies are often overwhelmed with information leading up to their first trip, and some find it difficult to process. By breaking your information into these categories you help pre-process the information for them. They can focus the bulk of their preparation time on the Must Know, some on the Should Know, and any extra time to review the Good to Know. Must Know includes things that are critical to fulfilling your mission as well as key logistical information such as travel itineraries and what to do in emergencies. Should Know includes background information on your ministry, general travel tips, and information specific to the location you are traveling, such as local customs and cultures. Good to Know contains country backgrounds, demographics, detailed religious beliefs of your focus population, and so on.

If your rookie is also a novice traveler, be sure to explain how to navigate passport controls, customs, airports, etc. Remember, just getting through airport security can be stressful! A few words of preparation can go a long way in calming nerves.

Another good idea is to ask a veteran team member to “buddy” up with the rookie to help him or her through the trip. This takes a lot of pressure off the team leader and allows him or her to maintain focus on the entire team and not just on managing one member.

Finally, be sure to communicate clearly and often with rookies. Check in frequently with them to see how they are doing and what concerns or questions they might have. Don’t assume that they know how to do certain things or how to act in certain situations. Coach them!

Do you have ideas or suggestions to help first-time mission trip participants? Share them at the discussion tab at Facebook.com/MinistryTravel or at the Ministry Travel group on LinkedIn.

Friday, June 4th, 2010

Intentional Mission Trips: A Powerful Discipleship Tool (Part 3)

In our last couple posts we’ve been discussing what it would be like to use volunteer mission trips as intentional discipleship tools. We’ve been looking at Robert Coleman’s The Master Plan of Evangelism and how to apply it to short term missions. Coleman outlines eight methods that he says Jesus used to make disciples. In our last post, we looked at selection, association, consecration and impartation. Today we’ll wrap up the discussion by seeing how demonstration, delegation, supervision and reproduction can maximize the discipleship impact of volunteer mission teams.

Demonstration refers to the fact that Jesus showed His disciples how to live and what to do. For example, Jesus allowed the disciples to see Him conversing with the Father in prayer. People today, like in Jesus’ time, need to be shown what to do, not just told. On your mission trips, show your intentional disciple how to do things. Walk through the steps with him or her so that they can visualize it and “get it” for themselves.

Delegation was also an important part of Christ’s disciple making process. He gave His followers specific things to do. Consider what aspects of mission trip leadership could be delegated to the right person. Look for ways to involve those you are helping to grow, and then turn them loose to do it!

Supervision was evident as Jesus checked on His disciples’ progress. He listened to their ministry reports. He helped them process what was happening to them. In the same way you will want to supervise your disciple as you delegate responsibilities during your trip. Remember the saying: “People don’t do what you expect, they do what you inspect.” You don’t need to micro-manage, but you should check in with them. Rejoice with them when they experience victories. Encourage and guide them when they run into rough waters.

 Reproduction was Christ’s expectation. When you think about it, it is amazing that from those original 12 disciples (and one of them turned out to be a traitor and killed himself) Christianity grew and spread around the world. That happened because disciples over the years have reproduced other disciples. Consider this challenge when it comes to mission trip leadership. What are you doing to reproduce yourself? Are you developing the next generation of leaders? Are you reproducing yourself so that ministry can expand?

Selection, association, consecration, impartation, demonstration, delegation, supervision and reproduction—they worked for Jesus and they certainly can work for us today! Consider incorporating these into all your trips and be intentional in using short term missions for discipleship. We welcome your thoughts on the subject. Please join the conversation at the discussion tab at Facebook.com/MinistryTravel or at the Ministry Travel Group on LinkedIn.

Wednesday, June 2nd, 2010

Money for Your Mission Trip

 You leave the information meeting excited. In fact, you may have never been as excited about anything in your life as you are about this. It is an opportunity to touch lives and make a difference in the world through a mission trip. You can picture yourself there-serving, helping, sharing. With the volunteer application form in one hand and the trip brochure in the other, you sit down to read through the materials. Everything is great except for one part of the brochure-the part with the dollar sign in it.

“How can I ever come up with that much money,” you ask yourself. They talked about fund raising in your meeting, and you know other people who have done this, but still-it’s a lot of money! Where do you start?

First, take a deep breath and then pray! The saying, “Where God guides, God provides,” has proven true countless times over. Second, come up with a fund raising plan. God does provide, but He also expects us to demonstrate our commitment. Consider creating a plan with five parts: the support letter, friend involvement, fund raisers, social media and personal sacrifices.

For many mission trip volunteers, the first-and sometimes only-tool they use to raise funds is the support letter. This is a letter sent to family and friends outlining the mission you are undertaking and inviting them to consider supporting you. In the day of electronic everything, many people have abandoned the hard-copy support letter for email versions. After all, you can put together an email campaign quickly and you save all that money on postage. My suggestion, however, is to stick to snail mail.

There are several reasons why “old fashioned” just might be better. First, people are so inundated with email today that your message can easily be lost or ignored. Second, there is something special about getting a personal letter in the mail. It is a rarity these days! Also, people typically don’t make the decision to give support the moment they hear about the need. They ponder it, talk about it with their spouse, etc. Your hard copy letter is a physical reminder that they need to make a decision. Chances are it will lie around their house for a couple days before action is taken, but it will be visible. Not so if it’s an email sitting in their in-box. They may never see it again or think to come back to it.

So what makes for an effective support letter? Three things: brevity, clarity and a response mechanism. Brevity-keep the letter to one page. People have short attention spans plus keeping it to one page forces you to be a better writer. Clarity-tell why you decided to go on this trip and exactly what you will be doing. Response-ask the person for their support and give them a means to send it by providing a return envelope. If they can give online, make sure that information is include as well.

What about people for whom you only have an email address? Go ahead and put your support letter verbiage in an email. Just make sure it includes the elements mentioned above. Since you can’t email a physical envelope, the message should include a link where they can give instantly or where they can print out mailing instructions (instant is best!). Also, email should be even shorter than a traditional letter. You can include a link in it to more information if necessary.

The second part of your funding strategy should include your friends. Yes, you want to talk to them about supporting you, but also ask some of them to be part of your fund raising team. Brainstorm funding ideas together. Encourage them to help you find the funds. Sometimes this means they help with fundraisers (see the next point) or they ask people they know to help you. Sometimes this means introducing you to people they feel would be excited about sharing in your trip. Also, your friends may be willing to donate airline miles or materials that could offset some of the trip’s cost.

Third, consider a variety of fund raisers. Many restaurants, for example, will donate a portion of their sales for a day if you bring in extra traffic. The same may be true for other types of businesses. Another fund raiser is to offer services, either for a fee or a donation. These may be services that you do, or that a friend would do for you. Everything from babysitting to car washes to a variety of professional services. Garage sales are another great fund raiser.

One final fund raiser to consider is selling items from the country that you will visit. I recently saw this announcement on the social media site Twitter: “Selling bracelets for $2. Made in the Philippines! $1 goes to a girl’s mission trip. $1 goes to the Philippines! Get one!”

Fourth, use your blog, Facebook and other social media outlets to let people know about your trip, but do it with tact. I’ve seen a lot of posts where people almost “demand” donations. Big turn off! I saw one post that said, “I hadn’t heard from this guy since high school and now he’s hitting me up on Facebook to fund his mission trip.” The reality is that people who don’t have a clue who you are aren’t likely to give, and neither are those who do know you but haven’t heard from you in years. Do use social media to inform, and do provide links for people to get more information and donate. Just don’t be pushy about it!

Finally, consider what personal sacrifices you will make to fund your trip. Someone summed this up well with the following statement on Twitter: “All these people asking money for mission trips. I wonder how many of them are giving any of their own money!” Asking others to sacrifice for you is fine, as long as you have done some sacrificing yourself.

So, if you are excited about serving abroad but scared that you can’t possibly come up with the money, pray about it and create a plan. Don’t let fear keep you from doing what you feel led to do. Don’t say “no way” without giving it a shot! Write a great support letter. Mobilize your friends. Utilize fund raisers. Spread the word through social media. Make sacrifices. You can raise the money-and you will probably grow a lot in the process!

Frank Banfill is president of MaxPoint Ministries (www.maxpoint.org) and is a former missions executive. He writes for Ministry Travel (www.ministrytravel.com).