Archive for November, 2010

Monday, November 29th, 2010

Smooth Sailing through Airport Security?

“How was security?”

That seems to be a common question these days asked of people who are flying. There has been a lot of talk and media attention about the Transportation Security Administration’s (TSA) “aggressive” pat-downs and body scans during airport security screenings. Many people have expressed concerns about the process and others assume that every traveler is subjected to these types of screenings.

While there are stories, some of which are quite alarming, emerging about screenings that some consider “cross the line,” most flyers are not experiencing anything like that. We have flown a lot in recent weeks, both internationally and domestically, and have not seen anything “out of the ordinary” at airport security. According to TSA Administrator John Pistole, writing in USA Today, less than three percent of travelers will undergo a pat-down of any kind.

The best way to avoid pat-downs and Advanced Imaging Technology scans is to not set off alarms in the first place. For most people that simply means being prepared and paying attention as they enter the screening process. Preparation begins before leaving home as you place your liquids that are 3 ounces or under into a clear quart-sized bag. It is best to put that bag where you can easily access it in your carry-on and pull it out as you approach the x-ray machine.

The TSA has identified some common items that travelers often miss which set off the metal detectors:

  • Keys, loose change, mobile phones, pagers, and personal data assistants (PDAs)
  • Heavy jewelry (including pins, necklaces, bracelets, rings, watches, earrings, body piercings, cuff links, lanyards or bolo ties)
  • Clothing with metal buttons, snaps or studs
  • Metal hair barrettes or other hair decoration
  • Belt buckles
  • Under-wire bras

It is important to note that just because an item, say your watch, does not set off the metal detector at one screening point that it won’t at a different one. We have seen the same watch worn through one metal detector that did not go off yet set off alarms at others. The best thing is to remove these items rather than taking a chance that they will set off the alarm—and subject you to additional screening.

Also be sure that if you are traveling with a laptop or other electronic devices that you have them easily accessible as you approach security. You will be required to scan them separately from your bag. Separate scans are also required of your shoes and any coats that you might be wearing.

One final thing, especially this time of year, relates to gifts. Gifts should NOT be wrapped. Security may actually have you remove the wrapping paper before allowing you to clear the screening, so it is best to wait on wrapping anything until you reach your destination.

Reports indicate few problems at airports this season with most travelers experiencing “business as usual” despite the media attention over enhanced security measures. If you prepare ahead of time and pay attention as you enter the screening process, you too should expect clear sailing and an easy journey through airport security.

Friday, November 26th, 2010

Black Friday Reminder for Summer Airfare Deals

Today is “Black Friday,” the unofficial start to the Christmas shopping sprint. As storefront and online retailers ramp up their advertising push, and shoppers scour for the best Christmas deals, there are other deals to consider beyond the Christmas season. You see, now is the time to be thinking about airfare for next summer’s international mission trips.

While summer may seem a long way off, it is not too soon to make your airline reservations, especially if you want to save money. “The airlines only allot so many discounted seats, so once those are gone you can expect to pay more. We already have a lot of groups who have started their summer preparations,” said Ministry Travel President Beth Banfill.

What many travelers do not realize is that through its special missionary contracts, Ministry Travel is able to hold space on many of its airlines now without any payment or deposit. “If you wait until the beginning of the year to arrange your summer missions travel you may find it difficult to get the flights that you want or you may have to pay a premium for them,” said Banfill.

Her recommendation is to begin working on the air portion of the ministry trip now, even if all the other details are not in place. She also recommends doing trip information meetings before the end of the year and gathering names and birthdates of those interested. “If we have the legal names and birthdates of those interested, then we can go ahead and begin locking in the airline space, depending on the number in your party.” Also, if you can be flexible with your travel dates you may be able to realize additional savings.

Airfare is usually the single largest cost of a mission trip, so having accurate cost estimates is important to good budgeting and setting the trip price. You cannot assume that next year you will pay the same for airfare as you paid this year. “There can be huge fluctuations in price year to year, especially if your dates are different,” Banfill remarked. Ministry Travel agents offer no-obligation price comparisons and can recommend the best travel options for your unique situation. They can be reached at 1-877-541-5726.

Ministry Travel is closed today as part of the Thanksgiving observance, but will re-open on Monday. You can, however, submit a quote request anytime online at www.MinstryTravel.com.

Wednesday, November 24th, 2010

Ministry Travel Thanksgiving Wishes

As we prepare to celebrate Thanksgiving here in the U.S., we reflect on the many things that we are thankful for, as individuals and as a company. Ministry Travel is completing its 11th year of service to the non-profit and missions community and we have much to give thanks.

Thank you, our clients, for allowing us to partner with you in the work that you have done around the world. Over these eleven years we have helped our clients get to just about every corner on the planet and the stories you have shared with us have been incredible.

Although we have served tens of thousands of travelers, we are thankful that we have been able to connect on a personal level with so many. You’ve let us laugh with you, pray with you, and in difficult times, even cry with you. You have shared the highs and lows of your life with us.

We have enjoyed, for example, helping parents as they traveled for international adoptions. When we get that email or call that says “We’ve got our child and the adoption is final,” it brings a smile to our faces and fills our heart with joy knowing that we had a small part in helping bring a family together.

We also appreciate that you turned to us in difficult times—like when a family member abroad was sick or had passed away and you needed to get there quickly.

It has been a privilege to come alongside both the veteran ministry traveler to help them be better stewards of their resources, as well as the rookie mission team leader who needed help sorting through the complexities of international travel.

Over the years your pictures, newsletters and notes of appreciation have adorned our office walls as constant reminders that what we do is about more than selling a ticket. It is about changing lives for the good and impacting eternity.

So this Thanksgiving we think of you and all that you do to make this world a better place. We are thankful that in a small way we get to share in this great work of yours.

Happy Thanksgiving from all of us at Ministry Travel!

Monday, November 22nd, 2010

Monday Missions Round Up: Bolivia, Turkey and Global Religious Liberty Concerns

Imagine the building that housed your church for 30 years is suddenly destroyed in a mudslide. That is what happened during recent torrential rains in Bolivia as the Luz y Verdad Presbyterian Church building, which also was the pastor’s home, collapsed.

In addition to the church, numerous homes in the area were also damaged by mudslides. The tragedy had a positive impact, however, in that it helped bring the community together. Instead of lamenting, the congregation gathered to give thanks for those who opened their homes and for food and assistance that came from various places. According to a blog post by Brad Kent with the Presbyterian Hunger Program, the church affirmed that “God is good all the time. All the time, God is good.”
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Concern for decreases in religions liberty is growing as eight nations violate religious liberties commitments. That is according to the U.S. Commission on International Religious Freedom in a recent Baptist Press report.

The countries—Russia, Uzbekistan, Turkmenistan, Tajikistan, Kyrgyzstan, Kazakhstan, Belarus and Azerbaijan–are all members of the Organization of Security and Cooperation. Participation in the organization obligates its members to guarantee all citizens the freedom to worship, “including the right to private religious education and training; freedom to build centers for worship; cultural preservation; and publication of religious materials.” According to the report, religious groups in these countries have not only faced discrimination but also acts of violence.
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As more missions agencies and denominations recognize the importance of resourcing national or indigenous leaders to reach their own countries, the International Mission Board reports on the success one such leader in Turkey. Hamit Kaya, as he is called in the report, is a medical doctor and church planter seeking to the reach his own people, the Zaza, in eastern Turkey.

While Kaya does minister to both the physical and spiritual needs of the region, what has endeared him to the people there is his emphasis on relationships. Before diving into his work, he spends time catching up with people as he moves around the region. As one of them who knows the culture and the importance of relationship building, Kaya has earned the respect of leaders, professionals and everyday people who have been responsive as he plants a church. The next closest church is 100 miles away in another province.

Southern Baptists resource Kaya with the medicine and food used in his ministry. Without Kaya or national church planters like him, there would be little chance that the 2-3 million Zaza living in Turkey would have a chance to hear the gospel message.

Friday, November 19th, 2010

10 Cultural Questions to Ask Before You Travel

The American short-term missionary was very excited to be in Brazil. As he met new people, he often made a gesture with his hand that to him meant “that’s great” or “A-OK.” After a few of these gestures his interpreter took him aside and explained that his gesture was actually considered quite derogatory in Brazil. The American was shocked—and never made that mistake again!

This story reminds us of the importance of international travelers doing their best to understand local cultures. While many cultural nuances take months or even years to learn, there are some basic things that travelers should familiarize themselves with before they reach their destination. Here is a list of 10 cultural questions.

  1. Greetings—what is the proper way to greet someone? How and when should you do it? Is there a difference between greeting someone young and someone old?
  2. Personal space—what is considered the proper distance that you should stand away from someone when speaking to them? Some cultures it is very close, while others expect a couple arms length.
  3. Physical contact—is it appropriate to shake hands? What about giving a friend a hug in public? What about married couples who show affection in public? Is this frowned upon?
  4. Gestures—what hand or body gestures are considered rude?
  5. Eye-contact—is it appropriate to make eye contact with a stranger? What about eye-contact with someone of the opposite sex? What about eye-contact in conversations or group settings?
  6. Dress—what is the cultural norm for dress? Are there different standards for men and women? Do women wear pants? What about shorts?
  7. Respect—are there certain ways that elders or leaders are shown respect?
  8. Gender attitudes—what are the attitudes about women? How do you show respect to both genders?
  9. Loudness—is it expected to speak softly to others and in public or is being boisterous acceptable?
  10. Time—what is their view of punctuality? Are they offended if you arrive early? What about arriving late? Are things expected to start on time, or just “whenever.”

This certainly isn’t an exhaustive list, but it should be enough to get you started! Hopefully by finding out the answers to a few cultural questions before you travel, you will save yourself from some embarrassing moments abroad.

Wednesday, November 17th, 2010

Leading Through the Three Parts of a Missions Trip

While it is easy for international ministry team leaders to get caught up with logistics once they arrive on the field, it is important to step back and consider some over-all needs that your team has. Think of your ministry time abroad as having three parts: the beginning, the middle and the end. Each part requires a different emphasis by the team leader.

The early part of the trip is often filled with anxiety and uncertainty by team members, especially those who are rookies. While this may be old hat to you, remember that everything is new to them: new culture, new setting, and new people. It can be overwhelming to some. So your team needs a leader who early in the week seeks to calm them. The two best ways to do this are through information and organization.

Talking frequently about what to anticipate, both with the group and with individuals, can go a long way in calming nerves. Also, they are comforted when they see that you are organized and “on top” of things. How you handle challenges and changes sends a powerful message. If you are on edge, then your team will be on edge. They are watching you, whether you realize it or not!

In the middle of your trip, physical and emotional exhaustion can begin to set in. Be sensitive to this, and take particular note of how each team member is doing. You may need to encourage them to get more sleep, or you may need to carve out a little extra “down time” to get them over the hump.

On the emotional front, giving your team the opportunity to discuss their feelings and experiences helps them start processing the trip. This assists them in getting through the tough middle. Consider having an extended sharing time half way through the outreach where team members can tell about their most meaningful experiences.

As your time abroad winds down, you probably could put your team members into two groups. One would be comprised of those who can only think about getting home. The other is those who can’t imagine leaving. The first group needs to be encouraged to finish strong and to maintain their focus. Both groups need to begin looking beyond their experience to how it can impact them long term. They also need ideas for how they can continue their ministry even after they get home.

Regardless of the length of your trip, you will find your outreach flows through these three parts. Being sensitive to that and providing the right words and opportunities to your team at the right time will go a long way in ensuring an outstanding experience.

Monday, November 15th, 2010

Managing Expectations with Mission Teams

“I had no idea it would smell so bad.”

That’s how one mission trip participant summed up her experience. She was surveyed post-trip by the organization that conducted her excursion and this was her comment. She had a negative view of her trip because she didn’t expect to encounter the smells that she did.

While this person’s reaction is quite humorous, it speaks to a bigger issue facing volunteer ministry trip leaders. This is the need to manage expectations. Whether or not a person has a great experience with you is directly connected to their expectations of the trip. If you meet or exceed their expectations, then they will have a favorable view of their experience. Come up short of what they expect and they walk away with a tainted view of the trip.

While it’s unlikely that “scratch and sniff” will be part of your pre-trip orientation any time soon, preparing your team for “different” experiences should be. So should a discussion on expectations. Talk through with the team what their expectations are for the trip. What do they think they will see? What do they think the conditions will be like? What do they think the reaction will be from those they serve? Will they see big bugs? And yes, what do they think it will smell like?

The challenge for many leaders is that during the recruiting process they build up expectations—sometimes a little too much. After all, they want to make the trip sound as appealing as possible so that more people will sign up. Even if the recruiter hasn’t done this, each participant still comes to the table with a set of expectations. The more you can deal with these up front, the more likely it will be that your participants have a positive experience.  

Let them know from the beginning that there is only one guarantee that you can make—that things won’t go exactly as planned or expected. At some point flexibility will be needed by everyone.

Friday, November 12th, 2010

Your Mission Team’s Support Raising

It happens often with mission teams where participants have to raise financial support. There is at least one person who struggles to get in all of their funds. They sincerely want to go. You want them to go, but now it’s time to buy their airfare and they don’t have enough money to cover it. What do you do? Or they covered their airfare but it’s two weeks out from the trip and they are still short, then what? As a trip organizer, here are some tips that can help you deal with these difficult situations.

Be proactive. Do everything you can up front to help your participants raise the needed funds. This includes providing sample support letters, fund raising ideas, social media tools, and other resources. Don’t assume that they know how to raise money.

Have clear deadlines with a cushion. Make sure participants know when each portion of their funds is due. Build some time into this. If you know you need half of the money on a certain date to buy the airline tickets, then set a deadline at least five days before that. Some people wait until the last minute to do everything. Don’t let their procrastination make it difficult for you. Make sure your deadlines are clear and that they have a cushion built in.

Monitor the financial status of your participants. Don’t wait until it is time to buy airfare to realize that he or she doesn’t have the money. Regularly check to see how their support raising is going. Offer advice and encouragement to those who seem to be struggling. If you have someone who has organized a group of people to go with you, enlist his or her help to monitor their team members.

Establish a policy on “fronting” money. As a general rule, it is not advisable for your church or organization to put up money for participants on the hopes that they will raise it. Far too often it is the organization that gets stuck holding the bag. It is best to always keep the responsibility on the individual to find a way to come up with the funds. If it is time to incur an expense for the person, like buying airfare, don’t do it unless the money is there. Whatever policy you do establish on this, make sure that it is clear to everyone involved.

Finances can be one of those sticky issues when it comes to mission trips. You can, however, avoid many potential problems by being proactive, establishing clear policies and deadlines, and by keeping a close eye on the financial progress of your participants.

Wednesday, November 10th, 2010

How to Write a Mission Trip Debrief Report

The open suitcase sits on your bedroom floor with clothes hanging half out.  You awoke at 4 a.m. this morning, wide awake and unable to get back to sleep. You have 300 unread emails and 18 voicemail messages.

You recently returned from a mission trip!

A couple days after returning home, many mission trip team leaders turn their attention to laundry, catching up on missed work and trying to figure out what to do about the jet lag. They may not be thinking about writing a debrief report—but they should.

As we discussed in our last blog, capturing important information in a mission trip debrief report is vital for future performance. The last thing, however, that you probably want to do right now is write a dissertation! So how do you write a mission trip debrief that gets to the point but also captures the right information?

Consider including these items in your debrief:

  1. Your after action review (see our last blog). Include notes from your AAR in the debrief. This provides the best summary of the trip and gives practical information to help future teams.
  2. National contact information. Include the names, email, phone, addresses, etc. of all the key national leaders that you worked with on the field. Include a note about what their role was and any important information or concerns about the person that would be helpful to future missions leaders.
  3. Key performance indicators. Churches started, meals served, lessons taught, supplies distributed—whatever it is that your organization measures for field effectiveness.
  4. Team member roster. Be sure to include a list of those who went with you on the trip and any issues or concerns.
  5. Transportation. What airline(s) did you fly? What was your ground transportation? Any issues that arose?
  6. Accommodations. Where did you stay? Quality? Costs? Include names and phone numbers.
  7. Problems encountered. Health, team logistics, finances, etc.
  8. Financial report(s). Include field expense reconciliation, final budget, profit and loss statement, or whatever reports your organization requires.
  9. Recommendations for future ministry.

By capturing these nine items you will ensure that you have good information that will greatly benefit future teams. You don’t need to be lengthy in your responses to each item, just give the basic information. A little time spent writing a debrief immediately after a mission trip will be greatly appreciated later.

Now, about that laundry…

Monday, November 8th, 2010

After Action Reviews for Mission Trips

The captain speaks over your plane’s intercom. “We are 150 miles out from our final destination and beginning our descent.”

It’s hard to believe that your mission trip is almost over. In a few moments you will touch down at your home airport. All the months of planning and preparation leading up to the trip are now a memory. Your international ministry, though exciting and challenging, has finished—at least until next time.

For some mission trip leaders, departing the plane marks the end of the trip and the end of their responsibilities for that mission. But there should be at least two more tasks that you complete—conducting an after action review and writing a debrief report.

The after action review (AAR), which was developed by the military to assess training missions and improve future performance, is a great tool that ministry leaders should also use.  When you conduct an AAR you gain valuable information that can lead to significant improvements in future trips. When you include the results of that AAR with a debrief report, you leave behind a written record beneficial to colleagues and to those serving after you.

Think of it as part of your legacy. What you discover can help future leaders and continue to make a difference long after your trip is over. Even if you do not plan to return to the particular ministry site you just finished, an AAR is still valuable.

AARs don’t have to be complicated. They basically ask five questions:

  1. What did we set out to do?
  2. What actually happened?
  3. Why did it happen?
  4. What could we have done differently to enhance the outcome?
  5. What insights and lessons did we gain that could be shared with others in a similar situation?

The U.S. Army Guide to After Action Reviews emphasizes that AARs should be facilitated by someone who will not only ask the questions, but encourage each person to openly engage in the discussion. They also should include everyone involved. That’s good advice for ministry AARs as well. You may want to consider conducting an AAR with your team just before you leave the field, or at least with key leaders as soon as you get back. You also want to be sure someone takes notes on what is said.

Our next blog will focus on how to write a mission trip debrief report, including key components that will ensure you have the right information to positively impact future ministry.