Archive for the ‘Humanitarian’ Category

Wednesday, November 17th, 2010

Leading Through the Three Parts of a Missions Trip

While it is easy for international ministry team leaders to get caught up with logistics once they arrive on the field, it is important to step back and consider some over-all needs that your team has. Think of your ministry time abroad as having three parts: the beginning, the middle and the end. Each part requires a different emphasis by the team leader.

The early part of the trip is often filled with anxiety and uncertainty by team members, especially those who are rookies. While this may be old hat to you, remember that everything is new to them: new culture, new setting, and new people. It can be overwhelming to some. So your team needs a leader who early in the week seeks to calm them. The two best ways to do this are through information and organization.

Talking frequently about what to anticipate, both with the group and with individuals, can go a long way in calming nerves. Also, they are comforted when they see that you are organized and “on top” of things. How you handle challenges and changes sends a powerful message. If you are on edge, then your team will be on edge. They are watching you, whether you realize it or not!

In the middle of your trip, physical and emotional exhaustion can begin to set in. Be sensitive to this, and take particular note of how each team member is doing. You may need to encourage them to get more sleep, or you may need to carve out a little extra “down time” to get them over the hump.

On the emotional front, giving your team the opportunity to discuss their feelings and experiences helps them start processing the trip. This assists them in getting through the tough middle. Consider having an extended sharing time half way through the outreach where team members can tell about their most meaningful experiences.

As your time abroad winds down, you probably could put your team members into two groups. One would be comprised of those who can only think about getting home. The other is those who can’t imagine leaving. The first group needs to be encouraged to finish strong and to maintain their focus. Both groups need to begin looking beyond their experience to how it can impact them long term. They also need ideas for how they can continue their ministry even after they get home.

Regardless of the length of your trip, you will find your outreach flows through these three parts. Being sensitive to that and providing the right words and opportunities to your team at the right time will go a long way in ensuring an outstanding experience.

Monday, November 15th, 2010

Managing Expectations with Mission Teams

“I had no idea it would smell so bad.”

That’s how one mission trip participant summed up her experience. She was surveyed post-trip by the organization that conducted her excursion and this was her comment. She had a negative view of her trip because she didn’t expect to encounter the smells that she did.

While this person’s reaction is quite humorous, it speaks to a bigger issue facing volunteer ministry trip leaders. This is the need to manage expectations. Whether or not a person has a great experience with you is directly connected to their expectations of the trip. If you meet or exceed their expectations, then they will have a favorable view of their experience. Come up short of what they expect and they walk away with a tainted view of the trip.

While it’s unlikely that “scratch and sniff” will be part of your pre-trip orientation any time soon, preparing your team for “different” experiences should be. So should a discussion on expectations. Talk through with the team what their expectations are for the trip. What do they think they will see? What do they think the conditions will be like? What do they think the reaction will be from those they serve? Will they see big bugs? And yes, what do they think it will smell like?

The challenge for many leaders is that during the recruiting process they build up expectations—sometimes a little too much. After all, they want to make the trip sound as appealing as possible so that more people will sign up. Even if the recruiter hasn’t done this, each participant still comes to the table with a set of expectations. The more you can deal with these up front, the more likely it will be that your participants have a positive experience.  

Let them know from the beginning that there is only one guarantee that you can make—that things won’t go exactly as planned or expected. At some point flexibility will be needed by everyone.

Friday, November 12th, 2010

Your Mission Team’s Support Raising

It happens often with mission teams where participants have to raise financial support. There is at least one person who struggles to get in all of their funds. They sincerely want to go. You want them to go, but now it’s time to buy their airfare and they don’t have enough money to cover it. What do you do? Or they covered their airfare but it’s two weeks out from the trip and they are still short, then what? As a trip organizer, here are some tips that can help you deal with these difficult situations.

Be proactive. Do everything you can up front to help your participants raise the needed funds. This includes providing sample support letters, fund raising ideas, social media tools, and other resources. Don’t assume that they know how to raise money.

Have clear deadlines with a cushion. Make sure participants know when each portion of their funds is due. Build some time into this. If you know you need half of the money on a certain date to buy the airline tickets, then set a deadline at least five days before that. Some people wait until the last minute to do everything. Don’t let their procrastination make it difficult for you. Make sure your deadlines are clear and that they have a cushion built in.

Monitor the financial status of your participants. Don’t wait until it is time to buy airfare to realize that he or she doesn’t have the money. Regularly check to see how their support raising is going. Offer advice and encouragement to those who seem to be struggling. If you have someone who has organized a group of people to go with you, enlist his or her help to monitor their team members.

Establish a policy on “fronting” money. As a general rule, it is not advisable for your church or organization to put up money for participants on the hopes that they will raise it. Far too often it is the organization that gets stuck holding the bag. It is best to always keep the responsibility on the individual to find a way to come up with the funds. If it is time to incur an expense for the person, like buying airfare, don’t do it unless the money is there. Whatever policy you do establish on this, make sure that it is clear to everyone involved.

Finances can be one of those sticky issues when it comes to mission trips. You can, however, avoid many potential problems by being proactive, establishing clear policies and deadlines, and by keeping a close eye on the financial progress of your participants.

Wednesday, November 10th, 2010

How to Write a Mission Trip Debrief Report

The open suitcase sits on your bedroom floor with clothes hanging half out.  You awoke at 4 a.m. this morning, wide awake and unable to get back to sleep. You have 300 unread emails and 18 voicemail messages.

You recently returned from a mission trip!

A couple days after returning home, many mission trip team leaders turn their attention to laundry, catching up on missed work and trying to figure out what to do about the jet lag. They may not be thinking about writing a debrief report—but they should.

As we discussed in our last blog, capturing important information in a mission trip debrief report is vital for future performance. The last thing, however, that you probably want to do right now is write a dissertation! So how do you write a mission trip debrief that gets to the point but also captures the right information?

Consider including these items in your debrief:

  1. Your after action review (see our last blog). Include notes from your AAR in the debrief. This provides the best summary of the trip and gives practical information to help future teams.
  2. National contact information. Include the names, email, phone, addresses, etc. of all the key national leaders that you worked with on the field. Include a note about what their role was and any important information or concerns about the person that would be helpful to future missions leaders.
  3. Key performance indicators. Churches started, meals served, lessons taught, supplies distributed—whatever it is that your organization measures for field effectiveness.
  4. Team member roster. Be sure to include a list of those who went with you on the trip and any issues or concerns.
  5. Transportation. What airline(s) did you fly? What was your ground transportation? Any issues that arose?
  6. Accommodations. Where did you stay? Quality? Costs? Include names and phone numbers.
  7. Problems encountered. Health, team logistics, finances, etc.
  8. Financial report(s). Include field expense reconciliation, final budget, profit and loss statement, or whatever reports your organization requires.
  9. Recommendations for future ministry.

By capturing these nine items you will ensure that you have good information that will greatly benefit future teams. You don’t need to be lengthy in your responses to each item, just give the basic information. A little time spent writing a debrief immediately after a mission trip will be greatly appreciated later.

Now, about that laundry…

Wednesday, October 6th, 2010

Mid-Week Missions Round-Up

Today, we want to start something that hopefully will be a regular feature of our blog. We take a quick expedition to highlight missions and humanitarian work around the world.

First to Afghanistan, were 10 Christian aid workers were murdered in August and numerous others have been arrested recently. Even though violence towards Christians is rising, the example of sacrificial love by these and other aid workers is making a positive impact on the country, according to a report by Mission Network News. Although small, the country’s Christian community is growing.

Presbyterians in Washington State are seeking to provide 16 homes for the people of Santa Elena, El Salvador. In addition to seeking donations for the project from within their churches, they involved the community by extending fund raising to Salvadoran restaurants in Seattle. The restaurant owners and patrons responded overwhelmingly, according to an article posted on the Presbyterian Church (USA)’s website. These fund raising activities not only provide needed homes, but also help involve a larger number of people in the El Salvador work and raise awareness for the church’s outreach efforts.

The Foursquare Church denomination is seeing an increase in international short-term missions, thanks to a new approach by its Go Teams Office. Go Teams is the denomination’s short-term missions ministry. Rather than corporately managing Go Team trips, the office seeks to connect local churches to global opportunities. “The thing I’m most proud of about Go Teams is that we are champions of the local church…We are promoting their teams and their successful ministries, rather than our own agenda. I think the most notable thing that Go Teams has done is to increase partnerships across the U.S.,” said Go Teams Facilitator David Wheeler in a recent Foursquare News article.

Finally, in Pakistan there are some 10 million people still displaced from flooding and in need of food, according to Reuters. Food for the Hungry reports teams on the ground setting up water purification systems and distributing hygiene kits, kitchen kits to allow people to cook for themselves, and tarps for shelter. They plan to eventually supply relief to 44,000 people. “The first step is to help people get a roof over their heads, then a meal, then a household—but the dispatch of these supplies is the culmination of several weeks’ hard work,” said Dave Burton, a communications officer. It may take six months for the water to recede in many flooded areas.

Monday, September 27th, 2010

Information Checklist for Mission Trips: What You Need to Know Before You Go

It has been months, maybe even years in the making. Now the time for your short-term mission trip has almost arrived. As you prepare yourself and your team for departure, you know there are a myriad of details that must be handled. While some of those details may include things like getting the clothes washed so you can start packing, they also include gathering important pieces of information for your trip.

Since we live in a dynamic and ever-changing world, it is vital that the information related to our mission trip is up to date. We need good, current details about the country where we are headed, as well as the over-all trip process. In order to wade through the enormous amount of information available, you will want to focus your data collection on four key areas: general country information, safety/security, health, and travel. Within each category, however, there is a host of information sources. Which ones should you use? How do you know if that source is reliable?

Here is a checklist of some of the best Internet resources that will give you most of what you need to know as you travel internationally.

General Country Information

http://www.state.gov/r/pa/ei/bgn/index.htm

U.S. State Department Country Background Notes provides general information about the population, demographics, politics and more of every nation.

www.AlertNet.org

AlertNet.org is a website tied to the global news organization Reuters. It “focuses its resources on covering fast-moving humanitarian emergencies and on the early warning of future emergencies,” according to the website. It is a great source of current, often real-time information on countries and regions of the world. It also has an extensive collection of archived materials.

http://travel.state.gov

The U.S. State Department maintains an international travel section. In addition to general country information, it also has entry and exit requirements, travel updates, safety suggestions, and more.

Safety and Security

www.osac.gov

The Overseas Security Advisory Council is a government-sponsored site where you can search security related news by region or country. They also have an extensive online library of reports covering topics such as food security, evacuation planning, financial scams, and much more.

https://travelregistratin.state.gov

Travel registration for U.S. citizens traveling abroad. While this is not an information site, it does allow the U.S. government to contact you with information in the event of an emergency. If there is a disaster or unrest while abroad, you may have limited access to vital information. Government officials can get information to you and even assist in evacuation if necessary.

Health

www.who.int/countries/en

The World Health Organization (WHO) is the directing and coordinating authority for health within the United Nations system. It assesses health trends and provides technical assistance to countries that need it. The WHO’s website includes an international travel and health section with a number of resources beneficial to missionary and humanitarian travelers.

www.cdc.gov/travel

The Centers for Disease Control provides travel-related health information on most nations of the world. They also provide a list of recommended vaccinations. 

Travel

www.tsa.gov

The U.S. Transportation Security Administration provides security screening at the nation’s airports. Look at the “What to Know Before You Go” section for the latest changes in the screening process and what you are allowed to carry on the plane.

Luggage–Airline(s) Website

Be sure to check the luggage restrictions on the websites for each airline that you will be flying. Different airlines have different allowances. You may depart on one airline without a problem but then find that your returning airline considers your bag over-weight and stick you with a fee.

Transfer Airports

If you are changing planes or have a long-layover at a particular airport, check out that airport’s website before you fly. Also, you will find a number of articles on various major airports at www.MinistryTravel.com/blog.

www.weather.com

Check the weather for your destination city on this site provided by the Weather Channel. It includes international cities as well cities across the U.S.

I recommend three information gathering times where this checklist would be used. The first is in the planning stages of your trip. As you work through the checklist you will discover what you need to know about entering your destination country, how to keep yourself safe while there, needed vaccinations, and so on.

The second time to use the checklist is 10-14 days before you leave. If there have been any major changes, then you still should have time to adjust to them. Note particularly if there have been any changes in country entry requirements, as well as any changes in the safety or the politics of your destination. Are there rallies, protests, or labor strikes scheduled for the time that you will be there? If so, then you may need to make alternative arrangements or develop a contingency plan.

The final time to review the checklist would be 24-48 hours before leaving. This last pass would only need to focus on getting late-breaking news such as that found at www.AlertNet.org and at www.osac.gov. If you are going to a volatile area, such as a disaster site or where security threats are an issue, you will want to continuously monitor these sites. In addition to AlertNet and OSAC, consider checking the social media site www.Twitter.com for current posts from those who are on the ground in the area where you are headed.

The ten sites listed in the checklist are some of the best and most relevant to short-term mission trips available on the Internet. Those sites, along with your airline(s) and transfer airport websites, plus Twitter, will provide most of the information that you will need as you head out for your next mission trip. Work through the list and you should be ready to go. It won’t take care of your laundry, but at least you will be intellectually prepared to travel.

Frank Banfill is a former mission executive and is the president of MaxPoint Ministries (www.maxpoint.org). He writes on behalf of Ministry Travel (www.ministrytravel.com).

Friday, September 24th, 2010

Special Airfare for Humanitarians

In an Internet-driven world, travelers often turn first to popular travel websites or the airline sites to secure their international airfare. They assume the rates are just as good there or better than what they could find through a travel agency. Sometimes that is true.

If, however, you are traveling for humanitarian or missionary purposes, that click on those websites could be costly—very costly.

That is because those sites offer what is called the published fare—the price available to everyone at that time. Ministry Travel, however, has special agreements with many airlines to offer what is called missionary or humanitarian contract rates. These rates typically represent substantial savings over the published fare and over what other agencies offer.

“I wish I had known about you sooner,” is something Ministry Travel’s agents hear from clients every week. The passengers assumed they were getting the best deal around—until the discovered the special contract fares available through Ministry Travel.

Ministry Travel has contracts with all the major carriers—both U.S. and international. This includes contracts with every major carrier going to Africa. Ministry Travel also has contracts with airlines serving Europe, Asia and the Middle East.

Most travelers know that airfares fluctuate greatly—not only day by day but sometimes even minute to minute. With these special contract fares, that fluctuation usually doesn’t occur. The airline agrees to sell a flight from point A to point B for a set price as long as the inventory is still available. The price typically doesn’t change unless the entire contract is changed.

In addition to the reduced prices, these contract fares have a number of other advantages. The tickets are refundable for most of the airlines, minus a penalty fee. One of the major airlines that Ministry Travel uses allows Ministry Travel passengers to check three bags. That is significant especially when you are bringing humanitarian supplies and materials into a country. In addition, travel dates can be changed for free on some of the airlines, offering clients greater flexibility. With some contracts, clients can actually hold space months in advance without having to make a deposit. This is especially helpful for teams that are still recruiting participants.

These special fares, however, are not available to everyone. The airlines have stipulations and those stipulations vary airline to airline. As a basic rule, you must be traveling with or on behalf of a non-profit organization that specializes in humanitarian, missions or ministry of some sort. These special fares and terms are for people going to help other people in some way. The definition of this is quite broad. It includes everything from water-well drilling, to community development, agricultural support, disaster relief, food distribution, orphan care, religious work and much more.  

In addition, those going to adopt children are eligible as long as they are working through a non-profit organization.

In general, those traveling solely for animal protection or environmental purposes don’t qualify for these rates. There are, however, some exceptions to this so it is always best to check with a Ministry Travel agent to make sure.

Technically, anyone traveling on these special fares must have a signed letter from the non-profit agency that lists the passenger’s name as traveling on their behalf. Airlines can deny boarding without the letter.

A Ministry Travel agent can explain all of these contracts and let you know what special fares and features are available for your unique situation. Make a call to 1-877-541-5726 or complete a no-obligation quote request at www.MinistryTravel.com to discover how much you can save. These special rates are available for both individuals and groups.

Friday, September 17th, 2010

Best Practice Resources for Humanitarians

Best practice is a concept common in the medical field that has spread to numerous other fields, including humanitarian and missions work. By identifying the best way to do whatever it is that your organization does, you eliminate redundancies and deliver a better product or service.

Typically, best practices are developed over time as multiple individuals, companies, or organizations tackle similar issues. Best practices also seek to protect all the involved stakeholders. In the humanitarian aid arena, there are several entities that seek to develop best practices and provide agreed upon standards for its members and others.

Two of those organizations are the Human Accountability Partnership or HAP (http://www.hapinternational.org and the Sphere Project (http://www.sphereproject.org/). Both offer a variety of resources to help individuals and organizations involved in responding to disasters or alleviating human suffering. Both organizations cooperate together and meet on a regular basis to coordinate activities.

HAP’s purpose is to “make humanitarian action accountable to beneficiaries.” They seek to improve both the quality of humanitarian services rendered and the accountability of those delivering it. Their services range from certifying organizations in humanitarian accountability and quality management to offering workshops and providing online resources. Anyone working in this arena will find a wealth of ideas in the HAP website resource section, including case studies and tools. Organizations like Save the Children, Christian Aid and World Vision have all contributed samples and ideas to the site.

The Sphere Project’s work is centered on the Humanitarian Charter and Minimum Standards for Disaster Response book, simply called the Sphere Handbook. The 344 page publication is available as a .pdf file for download from their website.

Sphere also has a unique online library of humanitarian videos covering a variety of subjects such as water supply, shelter, psychosocial support, food security and more. In addition, Sphere’s site includes numerous training resources, some of which are quite extensive (like the five day “Technical Sectors” course). Some of the training materials include PowerPoint presentations, trainer guidelines and participant manuals.

HAP and Sphere are valuable resources to anyone doing disaster relief or tackling other humanitarian projects. Ministry Travel assists global humanitarian efforts by providing discounted airfare through specially negotiated airline contracts. These discounts usually represent substantial savings over what Internet sites, other travel agencies and even the airlines themselves offer the general public.

Wednesday, September 15th, 2010

Help for Humanitarians with ReliefWeb

International humanitarian organizations and workers have several excellent websites available to assist them as they prepare to travel. In a previous post, we looked at www.AlertNet.org which is provided by a foundation connected with Reuters news service.

A similar site, but sponsored by the United Nations, is www.ReliefWeb.int. It also has current news stories (although not as many as AlertNet) in addition to documents, policies and professional resources for humanitarian agencies and workers.

The site offers several tools, including the ability to create your own mission briefing kit. The kit is a concise overview of your selected disaster or cause all in a single .pdf file. The tool compiles a variety of news stories, updates, maps, background information and other resources into a handy report that includes a table of contents. The reports can take up to 20 minutes to render, but for those who are impatient there is the option of email notification once it is finished.

Another unique feature at ReliefWeb is real-time updates on the funding status for current humanitarian appeals. For example, there was a $1.5 billion appeal for Haiti relief, of which 70% has been funded to date.

The site’s home page lists the latest natural disasters and reports on the humanitarian response to them. The site has a Humanitarian Glossary allowing you to search 5,000 English humanitarian terms and acronyms. In addition, you can create a “My ReliefWeb,” a private space to save your favorite documents and other information.

For those looking for jobs with humanitarian organizations and government entities, there is an extensive map-based search tool that also allows searches by sectors and organization types. Hover your curser over the map and you will see how many vacancies there are in each country. Details are given on the positions and how to apply for them. There are currently nearly 1,700 global vacancies with 286 of them in the U.S.

ReliefWeb’s professional resources include information on training courses and conferences. Also included are policy and issues documents that include case studies.

If you are traveling for humanitarian purposes, remember that Ministry Travel has specially discounted airfares just for you. Contact a Ministry Travel agent at 1-877-541-5726 for details.

In our next post, we will explore more resources for humanitarian travelers.

Monday, September 6th, 2010

Website Alerts Humanitarians to Emergencies

Humanitarian agencies and short-term teams will find a treasure trove of helpful tools and information at AlertNet.org, a website tied to the global news organization Reuters. Its slogan is “Alerting humanitarians to emergencies.”

The Thomson Reuters Foundation started the site in 1997 “to place Reuters’ core skills of speed, accuracy and freedom from bias at the service of the humanitarian community.” The site serves as a resource both to journalists covering humanitarian crises and aid agencies seeking updated information critical to their delivery of services.

The foundation of AlertNet and their “community” is the membership of non-profit organizations actively involved in emergency relief. Also included are NGOs working in relief. These members publish their news from emergency hotspots directly to AlertNet.org. Members get emergency alerts and access to downloadable Reuters’ photographs that can be used in the organizations’ publications.

 “AlertNet focuses its resources on covering fast-moving humanitarian emergencies and on the early warning of future emergencies,” says a statement on the website. It is a great source of current, often real-time information available to anyone accessing the site, not just members.

The site’s home page includes the latest alerts, news, and humanitarian headlines from around the world. Click on “AlertNet for Aid Workers” and you can access news, blogs, pictures and maps related to emergencies and humanitarian concerns. There also is a search feature allowing you to search by region, country, topic, date range, emergency type and more. You will find current, even breaking information, as well as archived materials.

The Crisis Briefings section provides a wealth of materials on more than 80 emergencies. In it there are related news stories, the situation at a glance and in detail, a timeline, statistics, links, and a listing of all the humanitarian agencies working that crisis.

While the site is most beneficial for humanitarian teams, any group ministering abroad will find the current country information helpful. Unlike government agency sites, like travel.state.gov, where the information provided could be weeks or even years old, AlertNet.org is very up to date. Plus you get the first-hand perspective of journalists and humanitarian workers who are “on the ground” and in the middle of whatever is taking place at the time.