August, 2010
Fall Travel Approaches
Moving forward, we will continue to face many issues and we will do our very best to keep you informed with up to the minute news. We will be following such stories as airline consolidation, airline ancillary fees, TSA regulations, work stoppages, changes in technology and much more.
As always, we are interested in your feedback. For example, the potential merger of United and Continental Airlines has tremendous significance within the industry and with consumers. Do you think this is a good merger?
Click here to take our survey
New! British Midland Airways
Ministry Travel is very excited to announce our latest airline with discounted international humanitarian/missionary airfares. This new contract will enhance our ability to provide additional discounts and ticketing flexibility to more destinations in Europe, Asia and Africa.
Dealing with Airline Gate Agents
Your plane pulls into the gate an hour late, causing you to miss your connecting flight. So you head to the nearest airline gate agent to resolve your problem.
Now gate agents basically come in two types. There are those who want to solve your problems and get you to your destination as quickly and smoothly as possible, and then there are those who just want to get you away from their desk. Fortunately, most fall into the first category but there are those want to kick the can down the road for someone else to deal with. Regardless of which type of agent you get, here are some tips to help your interaction and bring resolution to your problem.
Be polite but firm
Review all of your options
Get a confirmed reservation
Ask for accommodations
Locate your bags
Ask for a Supervisor
Click here to read more
Possible British Airways Strike Could Close Heathrow
London Heathrow Airport may have gotten through the worst of the volcanic eruption in Iceland, but the airport is now subject to an eruption amongst employees.
After 75% of British Airways union members voted for a walkout due to low wages, London's Heathrow Airport could be in danger of having to close. Europe's busiest airport could be without a majority of its firefighters, engineers, and security staff due to the possible strike.
According to the Unite Union, British Airways employees are due for a pay raise after accepting a freeze in their pay last year. The raise has yet to come and on 22 separate occasions flights already been grounded at Heathrow due to British Airways cabin crew strikes.
The possible strike could also close terminals in Edinburgh, Glasgow, Aberdeen, and Southhampton and could put a major dent in the economy.
British Airways has offered a 1.5% increase in salary, but the Union is not satisfied with the meager raise. British Airways defends its position based upon the decrease in travel activity during the recession.
The impending strike is not yet certain. If the official strike does occur, then the Union would have to give British Airways seven days notice.
We will keep you up to date with the latest information.
Thank you!
We are always interested in what you think about our newsletter and would appreciate your feedback. Please click here to view our survey!
As always, we thank you very much for your business!
Sincerely,
Ministry Travel
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